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Notes from a customer program
How teams keep customers close: which sessions to run, how to close the loop, and what we are learning while building Mamabird.
Writing the recapThe recap is what decides whether members come back. Here is the one we send, section by section, with an example.Read the post →Which session to run this weekInterview, workshop, town hall or concept review. How to pick, what to put in the invitation, and what you get back.Read the post →Why your customer advisory board goes quietThe board did not lose interest. The meeting got too big and nothing came back to them. Both are fixable.Read the post →